Services within the SalesForce platform:

• Sales
  The Salesforce CRM SFA system adjusts to the needs expressed by companies of all sizes. It ensures increased sales performance, clarity of results presented as reports and charts in the form of an easily-accessible application, all of whose intuitive solutions do not require to organising of specialist training for employees.

• Service & Customer Support
  Solutions aiming at facilitation of contact between the company and customers; call centres are particularly popular with companies. SalesForce offers 2 types of application: customer service centre and customer self-service portal. Their uniform operation increases customer loyalty beyond all expectations.

• Partner relationship management
  Salesforce CRM Partner Networks make cooperation between the company’s subcontractors more effective, which facilitates communication by making essential information available during joint implementation of projects. This application is integrated with sales applications, which facilitates the control of the entire sales network of the company, including both internal distribution channels and indirect sales.

• Marketing
  SalesForce CRM Marketing is an application facilitating the management and analysis of results of marketing campaigns conducted via various channels. It allows marketing specialists to efficiently estimate the campaign budget, and investment effectiveness and return, which ensures that right marketing decisions are made on time.

• Content
  Due to the Web 2.0 functionality, Salesforce CRM Content is the most user-friendly application facilitating content and document circulation management for any company. It provides fast and easy access to appropriately assigned documents, and, thanks to the search engine, it allows instant retrieval of required information. It indicates which documents are used by employees most often in their daily work. These mechanisms will optimise the cooperation between many branches of your company.

• Ideas
  Salesforce CRM Ideas facilitates the integration of a network consisting of your customers, subcontractors and employees. An opportunity to open a dialogue and discussion with people most interested in the subject makes all network members feel an important part of the company. It is also a great source of new ideas for company development, improvement of existing products and updating procedures.

• Analytics
  Force.com Analytics is an application which facilitates conducting detailed analyses in the form of charts and reports based on the most current data. This system does not require either technical skills or a lot of time from the user and at the same time it optimises, to a large extent, decision-making processes and fund allocation.

• Custom applications
  Custom applications is a tool facilitating the development of own applications by the customer, which will be automatically integrated with other applications of the SalesForce platform. It allows implementation of all business applications of the company, to integration between them and make them availability through the user’s panel within one uniform system.

• Branch applications
  This is an upgraded integration platform, which allows customers to find solutions typical of the specialist industry sectors they represent. These applications have been developed based on the analysis of needs expressed by hundreds of companies operating within given specialisations, and, since there are no two identical companies, each of these applications can be additionally configured and personalised according to their needs.
  The module includes the following sectors: financial services, advanced technologies, media and communication and the public sector.

• Application market
  AppExchange Applications is an on-line catalogue of business applications developed and placed by the customers, partners and developers of the SalesForce company. All applications placed there are free of charge and initially integrated with the SalesForce platform. The user can choose from hundreds of applications, extensions and other solutions and test them prior to configuration , so they can find those most suitable for their company.

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